Frequently Asked Questions

We are an independent sourcing partner based in China. Instead of owning a single factory, we handpick and cooperate deeply with the top manufacturers in the industry. This model allows us to offer you better quality control and more competitive pricing than dealing directly with factories, as we consolidate orders and manage the supply chain for you.

We understand that testing the market is crucial. We offer low MOQs for most of our products to help you start with minimal risk. Yes, samples are always available. We encourage you to order samples first to evaluate the quality, packaging, and functionality before committing to a bulk order.

Absolutely. Leveraging our strong partnerships with certified factories, we fully support OEM/ODM projects. Whether it’s custom packaging, logo printing, or developing a new product based on your design, we act as your representative in China to ensure your ideas are executed perfectly and efficiently.

Quality is our top priority. While we are not the factory ourselves, we act as your “Quality Inspector.” We only partner with ISO/FDA/CE certified manufacturers. We conduct strict pre-shipment inspections (checking random samples) to ensure every batch meets your standards before it leaves China. Defective items are covered by our replacement policy.

We understand that incomplete or incorrect paperwork can cause costly delays or even seizure of goods. As your sourcing partner, we take full responsibility for preparing a complete and accurate export documentation package, including:

• Commercial Invoice & Packing List
• Bill of Lading (B/L) or Air Waybill
• Certificate of Origin (CO)
• CE / FDA / ISO certificates (as applicable)
• Declaration of Conformity (DoC)
• Technical files or test reports upon request

Before shipment, we double-check all documents against your country‘s customs requirements to ensure consistency and compliance. We also work closely with your local customs broker if needed. Our goal is to make sure your goods clear customs smoothly the first time.

In-stock Items: Usually shipped within 3-5 working days after payment confirmation.

Custom Orders/OEM: Typically takes 20-45 working days, depending on the complexity and order volume.

We provide door-to-door shipping solutions. For small orders, we recommend express couriers (DHL/UPS/FedEx) which take about 3-7 days. For larger shipments, we arrange cost-effective Air Freight (5-7 days) or Sea Freight (20-35 days). We will provide tracking information as soon as the goods are dispatched.

We are committed to making your sourcing process smooth and hassle-free. Our team communicates with you in real-time in English. We are mindful of time zone differences to ensure prompt responses to your inquiries. From initial inquiry to after-sales support, we serve as your dedicated single point of contact.